Haven't been able acedule an appt in 4 months I have since suspended my account. As if this continues I will cancel.
The staff was nice, but my massage was only okay for the money. I would go back if I were given another gift card. It just seemed a little too corporate run and not as laid back as I was hoping it would be.
Keep up the good work!!
Last week i had a 2 hr massage session scheduled (that ive made 2 weeks prior to) & it was cancelled on the day of (due to a 'miscommunication' by one of the girls who works @ the front desk).
From the minute I arrive things are great. The people at the desk are very friendly and professional. I have Colleen as my Masseuse and she always does a fantastic job. I never leave disappointed.
This place is a rip off... the therapists are good but watch your bank account I️ highly recommend massage envy over this place
Due to work related issues, I called to see if I can reschedule My appmt to a different day that week. I was told b/c my appmt was a 2 hr session, & had not given a 24hr notice, i'll be charged for 1 session & next availability they've had for a 2 hr session is in Dec. I said never mind- i really need this massage, & dont want to cancel b/c i cant wait till Dec but i'll call you right back... talked to my work, called back w/in 20-30 mins- no one answered, i left a vmail just to reiterate what was already stated ealier & that i'll be there for my afternoon appmt. I got a call back/vmail 2 hrs later only to find out that my appmt was canceled 5 minutes after I initially had spoken to someone & given to a new customer b/c the girl had MISUNDERSTOOD what I've said/wanted. I called back again, spoke to someone who said they couldnt help me & they didnt know who canceled my appmt (which was a lie, she kept sticking up for the person who canceled my appmt but she just didnt want to give the name of the coworker). I asked if I could speak to a manager. The girl on the phone said 'manager was busy @ the moment' but will call back as soon as they can. She took my name & # down... its been more than a week & ive yet to hear back from a manager or get a courtesy call nor get an apology or get any type of credit back... or even a reschedule. I had just found the one masseuse, whom i've really liked, but now Im not even sure If i want to associate myself w/ this facility. When they want to set you up to buy the product they can 'talk to you, & help you' for 2 hours.... yet when things go wrong, especially due to a mistake that they've made- they have no time for you.
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Langhorne, New Jersey. Hand Stone Massage And Facial Spa is located at 512 Oxford Valley Rd, Langhorne, PA 19047, USA.
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