All of the clerks here are patient, awesome & kind! Great levels of stock, clearance well-organized, I just love this particular branch of this store (as well as being an overall Torrid fangirl since they opened). *All* of my go-to pieces are from Torrid.
I concur on customer service. First of all, I had an order shipped to the store. Little hint - don't so this. The order was reported complete but an item was missing and they would not have even refunded me. Anyway, I called the store twice. The first time they said it's on its way and call back the next week because they get no deliveries over the weekend. I called back and the lady was very snarky. "I have a line and can't just check now. I will put you in the line and check when it's your turn." I was very polite and did not demand she check right away. She could have said politely that it would take a few minutes but she would be happy to assist. Ps all of a sudden the order was "lost." They went from having a record of it to having no idea what I even ordered. I got my money back after two months of calling customer service, emailing, and calling store but man what a saga for a stinking pair of pants.
Jess is awesome goes above qnd beyond to help
I walked into Torrid and no one greeted me! I'd say that's the easiest thing to do in customer service. So i patiently waited for someone to see me. When both of the girls there saw me, no one came up to me or even sent a smile my way. then another woman walked in 5 minutes AFTER I did and she was greeted immediately. I was very confused and hurt by this. Torrid should really work on their customer service skills.
Torrid is a US Shoe Store based in Langhorne, New Jersey. Torrid is located at 2300 E Lincoln Hwy #2115, Langhorne, PA 19047, USA.
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