Tools department just doesn't answer and you have to call lawn and garden. I asked if they had something in stock and I got put on hold for 20 minutes and then told they'd call me right back. Same thing with Neshaminy mall. Legit there's no customer service and I got NOWHERE WITH THEM. I ask them a simple question and it's the most complicated thing in the world. I mean, the one guy I understand because he was the only one there but seriously why the hell don't you put more people on the clock for more customer service? You're kidding me. It's terrible. I'll have to go there tomorrow for an answer and just wait around I bet.
This place suck we tried to buy something and we have 50 bucks in my mom's account and they did not let us get or use the money they are stupid and you should never shop a sears trust me on this on they act like they are so smart but they are really stupid
Horrible customer service, sent us from the front cashier all the way to the back for no apparent reason, if I could I would give it no stars
If I could give Sears NO stars, I would. Horrible customer service! I looked for work boots for 30 to 40 minutes all the time the lady that worked the department wandered around aimlessly without asking One customer if they needed assistance. When I finally found something that I liked, I sought her out and discovered I had cut myself on some of the sharp cardboard boxes that held the boots. Asking "if it wasn't to much trouble to see if they have first aid kits for a band-aid". She said "Oh, we don't have anything like that here". Now... That's just fine by me, I pull the kleenex out of my pocket and bled into that. But when i asked her if she could get a price for the boots I liked (they weren't on the box) she said "just go scan them over there". I decided to walk out. A complete lack of customer service in this country, especially at this Sears. I've been going to Sears ever since I was a little boy, a lifelong customer. Not anymore.
Saw maybe 3 employees while I was in the store all in the appliances section. once I had something to buy (not an appliance) I spent 10 minutes looking for anyone to ring me up, no one to be found. I left my purchase and walked out with nothing.
September 25 2016
1:30pm
Sears is a US Department Store based in Langhorne, New Jersey. Sears is located at 2300 E Lincoln Hwy, Langhorne, PA 19047, USA.
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