Took an hour to get my phone back from an insurance claim when all an employee had to do was ring me up to pay the deductible. Their DMV sign in system thing is so awful and no one ever seems to know who's next even though it's up on a screen. Every Sprint store I've ever been to is like this so it's not the employees themselves it's just disorganized company policies.
This review is for all of sprint, not just this store. As long as you never need to call cs you're fine. If you do, you will throw your phone out the window on a freeway. It's the worst! I thought changing my unlocked phone (which has been a pos the entire time I have had it) to another unlocked phone in best buy would have been easy and I avoid sprint. Nope. What should have been VERY easy to a best buy employee that DOES this MANY times a DAY it was 2 hours in best buy, 15 minutes on hold at the sprint store and I was in their store by the time they came back to the phone... you can't move this sim from 1 phone older to a new one, fine. They have brand new sims there waiting. They had to call sprint to activate it... here's the fun part! They said they wouldn't let best buy! They said i HAD to go to their store! I did this to avoid sprint! They are terrible! So I am here when I called a half hour ago JUST to find out what my wait time is bc we had plans an hour ago! No response at all to how long I am waiting. Now I am standing in their doorway WAITING for one friggin sim card that they wouldn't let best buy do!!!!!
Wish I could give less than 1 star. Been a loyal customer for almost 20 years. Increasingly expected poor service unless upgrading or buying new, but so called manager Grant is the worst. After catching him in a lie, promised by him to take care of personally. He hid in the back and refused to come out and talk to me. I expected more from a Sprint representative. They are so helpful when upgrading or additional accessories, but when it comes to support they are incompetent!
I have been a customer with sprint for 8 yrs. Today is the first time, i felt like i need to switch to another user. I was giving the wrong information from the representative and instead of trying to help me his manager basically told me it was nothing that could be done. Knowing that the information that was giving was completely wrong.thank you to the representative Isiah soon to be store manger John that didn’t even want to speak with me regarding the matter and Allen who’s over John that spoke with me about how the ball was dropped by the representative but there is nothing that could be done. Thank you again for your services. I really appreciate all the help.
This store was great. Better than sprint customer service which is horrible.
Thry are the WORST phone company o have EVER dealt with and the WORST CS! Worse than comcast!!!!!
Sprint Store is a US Electronics Store based in Langhorne, New Jersey. Sprint Store is located at 2300 Lincoln Hwy, Langhorne, PA 19047, USA.
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