This place has done downhill indie past year. I was a fan of Red Robin, but the past several visits us ent been that good as far as food. Service was ok.
The food all of it was over cooked and burnt and when we were seated we had no utensils and d idnt have any after multiple times asking until we are half of our appetizer with our hands.... as well as our burger being so burnt and over cooked it's was gross had to send it back and I don't like doing that. We were in there for an hour and a half when it wasn't busy at all....just a bad experience this time!
Food was great but whomever Kim is asked us if we were sure we wanted to eat because they were closing soon...it was a Thursday and it was only 915pm... she didn't even say hello before informing us they were closing soon & asking if we were sure we wanted to eat here.. if I didn't have a coupon I wouldn't have even sat down. They tried to say they close at 10 because they were doing renovations but I was there few months before that and the lady who served me then was asking if I liked the renovations and that they were finally done with them...also we decided to eat and were done around 10pm anyway. Even tho we were not the only ones still dining in...our waiter was extra slow with us and did not refill our drinks until I had to get up and ask the bartender to send her over to us. The rest of the staff were sweeping and cleaning the tables in our section which made us feel very rushed. One staff member even grabbed our electric bill tablet that we would have referred to hold onto so we could pay our bill asap...it was a terrible experience. I called the next day to talk to the manager and they told me to fill out a survey on the bottom of the receipt and would not give me an email to write to. After fining my receipt I noticed our server decided to cut off the end of the receipt w the survey link. BTW the website said the hours were until 11pm. I think our servers name was Lisa but don't remember. Her hair was very short and she was middle aged.
Ok place, the staff is super friendly and the service is good. My 5 yrs old loves here because he can eat his favourite foods (corndogs, milkshake , fruit, grilled chicken) & play games on the kiosk/ tablet. For me the food is a hit or miss (burnt burger patties on some days), on other days the burgers are made perfectly. Good discounts when signed up for RR rewards.
Literally had the best turkey burger I ever had in my life here. The staff were really nice, friendly and attentive. Will definitely be back!
Red Robin Gourmet Burgers is a US Restaurant based in Langhorne, New Jersey. Red Robin Gourmet Burgers is located at 610 Middletown Blvd, Langhorne, PA 19047, USA.
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